Microsoft Dynamics CRM 2011

Microsoft Dynamics CRM is a Customer Relationship Management (CRM) software system. CRM systems help improve your relationships with customers. They also improve knowledge-sharing and information about your organisation and give you faster access to data so you can make better decisions.

What is CRM? Find out more…

What can Microsoft Dynamics CRM do for you?

Dynamics CRM can give you happier customers, more focused staff and a more efficient organisation. It gives you a 360 degree view of customers and information centralised in one place that you can access fast. It gives you better data security and allows you to focus on your core activities instead of time-consuming administration.

Take a look at some of the features of Microsoft Dynamics CRM

  • The system operates within Microsoft Outlook so you can see your calendar, your mail and your contacts in the same place - Outlook.
  • Data converts easily into KPI charts that are continually updated as data enters the system, giving you more ability to react to business and market conditions
  • User permissions within Dynamics CRM mean that different people can see all or just part of what's going on in the organisation – so confidential information is kept confidential
  • As you update notes and results, graphics and reporting are updated too – saving you more time in reporting and giving you up-to-the-minute information on the business
  • Interfaces directly with Microsoft SharePoint server – which means you save time on integrating systems and servers
  • Create reports and workflows with wizard-based tools that are quick, familiar and easy-to-use – reducing the need for technical support
  • Planning, forecasting and reporting are fast and easy with Dynamics CRM – so your people make better decisions about what to spend time, budget and resources on
  • Customise Microsoft Dynamics CRM to the needs of your organisation or business – so you add functions you need and remove those you don't need
  • It's not hard to learn to use Dynamics CRM, reducing the need for time-consuming training. It's Microsoft after all so it looks familiar to start with.