Excellent IT service – AlfaPeople ITSM 2011

ITSM stands for IT Service Management. ITSM is about helping a business to deliver better internal and external customer service. Good ITSM provides a robust structure and process for supplying IT services.

AlfaPeople ITSM 2011 is the only ITIL®3.0 certified solution based on Microsoft Dynamics CRM®. What that means is that AlfaPeople follows the most widely accepted approach to IT Service Management in the world. ITIL provides best practice guidelines, drawn from international experience in the public and private sectors.

AlfaPeople + ITIL certification = the best advanced Help Desk solution for any organisation using Microsoft Dynamics CRM.

Benefits of AlfaPeople

Giving you the means to improve customer service – automated processes mean reliable tracking of internal or external customer requests or incidents. Offer customers a wide choice of ways they can get in touch, instantly: phone, text message, email, Twitter, Facebook.

No need for expensive systems integration - for organisations using Microsoft Dynamics CRM, AlfaPeople integrates seamlessly with mobile devices, telephone systems, legacy applications, ERP solutions, Third party APIs and self-service portals.

Helping you reduce costs – better service provision cuts back on external customer attrition while the intelligent use of technology cuts back on manual processes internally.

Easy to use – because AlfaPeople sits within the Microsoft Dynamics CRM, it has a recognisable and intuitive interface. That reduces the need for time-consuming training.

See what’s happening within the organisation at any time – reporting is extensive, in real-time and is easy to customise.