Microsoft CRM 4.0 is a fully integrated customer relationship management (CRM) system. Microsoft CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft CRM delivers a fast, flexible, and affordable solution.
Microsoft CRM helps you drive consistent and measurable improvement in everyday business processes.
MARKETING: A clearer view of customers and more informed marketing investments Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model.
MoreSALES: Get more leads and close more business. Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster.
MoreSERVICE: Microsoft CRM can help you to provide more value to your customers. Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability.
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