Microsoft Dynamics CRM provides choice and flexibility in how you implement and customize your CRM application so you can achieve the best possible fit for your business.

• Consistent business processes with flexible business automation tools built on the same foundation as Windows, the Windows Workflow Foundation (WWF).

• Conduct business globally with full support for multiple languages, multiple currencies, and across multiple time zones.

• Model your business accurately with out-of-the-box support for many-to-many business object relationships and self-referential business relationships.