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Here is your comprehensive guide to understanding Microsoft Dynamics 365 and what it can do for your business. 

Adding Google reCAPTCHA in D365 Marketing Forms Part 2

#Googlerecaptcha

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This webinar series will spotlight how organisations can implement these characteristics and drive higher levels of employee engagement as well as enhance the customer experience by putting Dynamics 365 and Microsoft Teams into the hands of the entire workforce—from sales teams to field technicians. 

Dynamics 365 digital selling capabilities spearhead the digital transformation of sales organizations and constitute the data and productivity first revolution. You can enhance your digital selling programs with Sales Premium features such as the sales accelerator, conversation intelligence, and predictive scoring that are available with the Dynamics 365 Sales Enterprise license. The premium features are available with a limited monthly capacity.

Work Orders, Scheduling Board, Inventory Management, Resource distribution, end user engagement. Delivered by browser, App, and web portal.

Improve your teams onsite scheduling as well as providing clients the tools for self-service.

Dynamics Field Service provides an end-to-end experience for a mobile workforce that need to schedule services, maintain products (including IoT) and allow for client self-service and notification through a variety of forms.

We offer several app experiences for you to choose from, depending on your support organisation’s needs.

Use Dynamics 365 Field Service to:

• Track customer engagement through workorders
• Record all interactions related to a workorder
• Use a rich graphical scheduling board with drag and drop capabilities
• Capture standardised estimates verses actuals
• Notify scheduling changes through a variety of channels as required
• Set up service level agreements to support installed resources on clients sites for term managed periods
• Flexible rescheduling as required
• Manage purchase orders, expenses and timesheets through a back office connected mobile interface
• Integrate with Microsoft Outlook, Teams and SharePoint.

The Dynamics 365 and industry clouds release plan for the 2022 release wave 1 describes new features releasing from April through September 2022.

You can either browse the release plan online or download the document as a PDF file. The PDF file also includes information about Power Apps, Power Automate, Power Virtual Agents, Microsoft Power Platform governance and administration, and data integration.

OA recently completed a Dynamics 365 and Resco Field Service 2.0 implementation for Civtec, a fast-growing business specialising in directional drilling, power, water, gas, telecommunications, and light civil works. 

Prior to this implementation, Civtec used multiple applications to schedule and keep track of their field technicians´ jobs.   Specifically, they needed an all-in-one mobile solution to help them deal with the complex field service scenarios they often encounter.  This solution needed to work seamlessly with Dynamics 365 CRM and Field Service and provide their field technicians with simple access to their daily schedules. It also had to be able to show technicians all relevant job information and allow for simple data entry and the ability to complete forms and attach documents and photos. Of course, it also needed to offer online capability, be highly customisable and well supported.

Dynamics 365 Customer Service review: Case Management Knowledgebase Chat Queues Including the Customer Service Workspace and portals. Improve your teams capabilities as well as providing clients the tools for self service. The agent experience is the heart of Dynamics 365 Customer Ser ...