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Here is a video on a few of the interesting changes coming in the Dynamics 365 Customer Engagement October update 2019. For more information about the changes coming in this update, please get in touch by clicking on the button below. ...

Both SLSNZ staff and club administrators use Dynamics CRM to manage the myriad processes behind organising and monitoring club memberships, awards, qualifications, activities, patrols, incidents and beach conditions

How to use top and bottom X rules to fine tune the formatting of Dynamics 365 charts.

Using Business Process Flows in Dynamics 365 to improve information capture and end user adoption

Business Process Flows have been around in Dynamics 365 for some time now and were initially introduced in 2013, the objective is to set directions or guidelines for users to follow in forms. A Business Process Flow contains fields from an Entity which can be separated in different stages. Busines ...

At OA Systems our team are always looking for smart ways to solve technical problems, here is an example of how we get this done. Actions are not a new term in CRM, we use them a lot. However, I recently encountered an interesting error with one. I had an Action to retrieve the birthday from a co ...

Dynamics 365 has introduced Playbooks to help sales teams to manage best practice. This video runs through how playbooks are configured and used as pat of the Sales Hub.

What do you need to get right for a successful Go Live? No matter how shiny your new system is, if you don’t nail Go Live, all that hard work could be for nothing. If you can pull off a smooth Go Live, you’ll end up with happy end users and high adoption rates – success! If you don’t, you could fac ...

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Check our Case Studies for examples of how we've helped various companies realise the benefits of Customer Engagement...

The OA Systems development team has a really detailed understanding of every layer of our business

Ayla Hutton, Technology and Projects Manager at Safety ‘n Action

OA Systems

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Customer Engagement can help improve customer relations, increase customer revenues, maximise cross and up-selling, create better communications and optimise your marketing.  Get in touch for a chat about how Customer Engagement 365 can help you...