The Dynamics 365 release plan for the 2020 release wave 2 describes all new features releasing from October 2020 through March 2021
Video - Dynamics 365 Activities
Activities in Dynamics 365 are powerful, especially when managed using Outlook.
Here is a video that shows how Activities interlink with Dynamics 365. Managing Tasks, Phone Calls and Appointments.
Also in the video is information on how this will work when Tasks is replaced by Microsoft Todo.
Creating a Covid 19 Case Notification Form
Video - Dynamics 365 - Microsoft Team Integration
Team working from home? Are you using both Dynamics 365 and Microsoft Teams? Here is a video of how to get the two systems connected and working together.
Multi-Factor Authentication - App Password
If your System Administrator turns on Multi-Factor Authentication (MFA) for your organisation, the user’s login will require an extra verification code. It makes your system more secure and generally we do recommend you do so. But it also becomes more complex to manage. Many of our clients are run ...
Video - Dynamics 365 - 2020 Wave 1 Update
OA Systems video about new features in the Dynamics 365 2020 Wave 1 release. Some core features and some specific to the Sales app. Including UI updates, Pricelists, Kanban views and more
Check our Case Studies for examples of how we've helped various companies realise the benefits of Customer Engagement...
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