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The Dynamics 365 release plan for the 2020 release wave 2 describes all new features releasing from October 2020 through March 2021

Activities in Dynamics 365 are powerful, especially when managed using Outlook.

Here is a video that shows how Activities interlink with Dynamics 365. Managing Tasks, Phone Calls and Appointments.

Also in the video is information on how this will work when Tasks is replaced by Microsoft Todo.

In this video we have taken a COVID 19 Case Notification form from the Ministry of Health to show how you can use Dynamics 365, PowerApps or Forms to capture information into a central areas for automation and reporting.
This model can be applied to any document. Works for both internal team and general community data capture.

Team working from home? Are you using both Dynamics 365 and Microsoft Teams? Here is a video of how to get the two systems connected and working together.

If your System Administrator turns on Multi-Factor Authentication (MFA) for your organisation, the user’s login will require an extra verification code. It makes your system more secure and generally we do recommend you do so. But it also becomes more complex to manage. Many of our clients are run ...

OA Systems video about new features in the Dynamics 365 2020 Wave 1 release. Some core features and some specific to the Sales app. Including UI updates, Pricelists, Kanban views and more

Solgari, the provider of the Dynamics 365 All-Channel Communications Solution, and OA Systems, the Microsoft Dynamics 365 Gold Partner, today announced their partnership in the New Zealand Dynamics 365 market.

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Check our Case Studies for examples of how we've helped various companies realise the benefits of Customer Engagement...

The OA Systems development team has a really detailed understanding of every layer of our business

Ayla Hutton, Technology and Projects Manager at Safety ‘n Action

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Customer Engagement can help improve customer relations, increase customer revenues, maximise cross and up-selling, create better communications and optimise your marketing.  Get in touch for a chat about how Customer Engagement 365 can help you...