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Dynamics 365 Customer Service review: Case Management Knowledgebase Chat Queues Including the Customer Service Workspace and portals. Improve your teams capabilities as well as providing clients the tools for self service. The agent experience is the heart of Dynamics 365 Customer Ser ...

OA Systems is excited to have been awarded, runner up finalist for the Breakthrough Partner of the Year 2021 category.


The mobility work we have undertaken with our client Civtec has received recognition at an international level.


We are proud of the effort delivered by both our team, and the dedication of the Civtec team to drive their technology platforms to a new level.


We look forward to creating more great solutions using both the Dynamics 365 and Resco platforms.

Dynamics 365 is built on the Power Platform; this gives our team a whole range of tools to build solutions on top of.

When you think of Dynamics you might think of CRM, but this video who the depth of capability that PowerApps can deliver.

#Dynamics #Dyn365 #PowerApps #PowerPlatform

The Dynamics 365 October 2021 Wave 2 update introduces some changes to how you use Dynamics 365. This video show how to work with Views, Advanced Find, bulk record updates and other changes 

In this preview of the upcoming October 2021 release from Dynamics 365 Sales Hub

The deal manager workspace is the new way to manage opportunities in Dynamics 365 Sales. It can be personalised and customised depending on what sellers want to see in their workspace. Sellers can:

• Organise opportunities in a way that works for them
• Personalise their views
• Update information on the fly
• Add notes and tasks, and much more.

As Dynamics 365 has evolved from Dynamics CRM, for long term users' sometime changes impact on your speed and efficiency of using the system.

For me, managing Dynamics tasks in outlook was one of these changes, I did not love.

Recently I took a good look at what the system could do and now I want to share how Dynamics Tasks in Outlook is better than it used to be.

Read this e-book to discover how Microsoft Dynamics 365 Marketing helps you win customers and earn loyalty with messages and experiences you provide at just the right moment.

Check out this Forrester study on how upgrading contact centres, integrating them with CRM systems, and cloud-based connections of the two improve customer experience.

Need more Information?

Check our Case Studies for examples of how we've helped various companies realise the benefits of Customer Engagement...

OA Systems did a brilliant job of updating our Microsoft CRM4.0 to Dynamics 365. The process was smooth from start to finish and they completed on time and on budget.
Highly recommended.

Brendon Reid, Managing Director, Automation Associates Ltd

The OA Systems development team has a really detailed understanding of every layer of our business

Ayla Hutton, Technology and Projects Manager at Safety ‘n Action

OA Systems

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Careers at OA

We are always looking for people who are excellent and passionate at what they do to join our team. If this sounds like you then we'd love to hear from you!

Need some help?

Customer Engagement can help improve customer relations, increase customer revenues, maximise cross and up-selling, create better communications and optimise your marketing.  Get in touch for a chat about how Customer Engagement 365 can help you...