New Dynamics 365 Sales mobile experience
Overview of chat and omnichannel capabilities in Dynamics 365 for Customer Service
In this video, get an overview of omnichannel capabilities for Microsoft Dynamics 365 for Customer Service. Dynamics 365 for Customer Service introduces new channels and rich omnichannel experiences to offer customers personalized support and empower agents to interact seamlessly with customers in real-time. This is through Chat for Dynamics 365, asynchronously with SMS, or AI-assisted service with your own bot built on the Microsoft Bot Framework in the new Customer Service omnichannel experience.
Check our Case Studies for examples of how we've helped various companies realise the benefits of Customer Engagement...
OA Systems did a brilliant job of updating our Microsoft CRM4.0 to Dynamics 365. The process was smooth from start to finish and they completed on time and on budget.
Brendon Reid, Managing Director, Automation Associates Ltd
Highly recommended.
The OA Systems development team has a really detailed understanding of every layer of our business
Ayla Hutton, Technology and Projects Manager at Safety ‘n Action
Building C
Level 1/95 Ascot Avenue
Greenlane
Auckland 1051
We are always looking for people who are excellent and passionate at what they do to join our team. If this sounds like you then we'd love to hear from you!
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Customer Engagement can help improve customer relations, increase customer revenues, maximise cross and up-selling, create better communications and optimise your marketing. Get in touch for a chat about how Customer Engagement 365 can help you...