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Case Study

OA recently completed a Dynamics 365 and Resco Field Service 2.0 implementation for Civtec, a fast-growing business specialising in directional drilling, power, water, gas, telecommunications, and light civil works. 

Prior to this implementation, Civtec used multiple applications to schedule and keep track of their field technicians´ jobs.   Specifically, they needed an all-in-one mobile solution to help them deal with the complex field service scenarios they often encounter.  This solution needed to work seamlessly with Dynamics 365 CRM and Field Service and provide their field technicians with simple access to their daily schedules. It also had to be able to show technicians all relevant job information and allow for simple data entry and the ability to complete forms and attach documents and photos. Of course, it also needed to offer online capability, be highly customisable and well supported.

OA Systems is excited to have been awarded, runner up finalist for the Breakthrough Partner of the Year 2021 category.


The mobility work we have undertaken with our client Civtec has received recognition at an international level.


We are proud of the effort delivered by both our team, and the dedication of the Civtec team to drive their technology platforms to a new level.


We look forward to creating more great solutions using both the Dynamics 365 and Resco platforms.

Safety ‘n Action is New Zealand’s leading provider of Health and Safety training and advisory services and they take their mission to transform New Zealand’s Health and Safety Culture very seriously. The company has gone from a CRM with just two functions to one with 20 functions, and this means more can be done with fewer people.

Venture Taranaki Trust is the Regional Development Agency for Taranaki. Working with OA Systems and Dynamics 365 they were able to improve the rate of interaction recording and report and respond more quickly.

Horticom is a wholesaler of a wide range of market leading brands of garden, hardware and cleaning products which are available throughout retail outlets across New Zealand. Horticom was able boost customer engagement and sales opportunities with Dynamics CRM

Both SLSNZ staff and club administrators use Dynamics CRM to manage the myriad processes behind organising and monitoring club memberships, awards, qualifications, activities, patrols, incidents and beach conditions

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Check our Case Studies for examples of how we've helped various companies realise the benefits of Customer Engagement...

OA Systems did a brilliant job of updating our Microsoft CRM4.0 to Dynamics 365. The process was smooth from start to finish and they completed on time and on budget.
Highly recommended.

Brendon Reid, Managing Director, Automation Associates Ltd

The OA Systems development team has a really detailed understanding of every layer of our business

Ayla Hutton, Technology and Projects Manager at Safety ‘n Action

OA Systems

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