OA recently completed a Dynamics 365 and Resco Field Service 2.0 implementation for Civtec, a fast-growing business specialising in directional drilling, power, water, gas, telecommunications, and light civil works.
Prior to this implementation, Civtec used multiple applications to schedule and keep track of their field technicians´ jobs. Specifically, they needed an all-in-one mobile solution to help them deal with the complex field service scenarios they often encounter. This solution needed to work seamlessly with Dynamics 365 CRM and Field Service and provide their field technicians with simple access to their daily schedules. It also had to be able to show technicians all relevant job information and allow for simple data entry and the ability to complete forms and attach documents and photos. Of course, it also needed to offer online capability, be highly customisable and well supported.