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Dynamics 365 digital selling capabilities spearhead the digital transformation of sales organizations and constitute the data and productivity first revolution. You can enhance your digital selling programs with Sales Premium features such as the sales accelerator, conversation intelligence, and predictive scoring that are available with the Dynamics 365 Sales Enterprise license. The premium features are available with a limited monthly capacity.

Work Orders, Scheduling Board, Inventory Management, Resource distribution, end user engagement. Delivered by browser, App, and web portal.

Improve your teams onsite scheduling as well as providing clients the tools for self-service.

Dynamics Field Service provides an end-to-end experience for a mobile workforce that need to schedule services, maintain products (including IoT) and allow for client self-service and notification through a variety of forms.

We offer several app experiences for you to choose from, depending on your support organisation’s needs.

Use Dynamics 365 Field Service to:

  • Track customer engagement through workorders
  • Record all interactions related to a workorder
  • Use a rich graphical scheduling board with drag and drop capabilities
  • Capture standardised estimates verses actuals
  • Notify scheduling changes through a variety of channels as required
  • Set up service level agreements to support installed resources on clients sites for term managed periods
  • Flexible rescheduling as required
  • Manage purchase orders, expenses and timesheets through a back office connected mobile interface
  • Integrate with Microsoft Outlook, Teams and SharePoint.

Dynamics 365 Customer Service review: Case Management Knowledgebase Chat Queues Including the Customer Service Workspace and portals. Improve your teams capabilities as well as providing clients the tools for self service. The agent experience is the heart of Dynamics 365 Customer Ser ...

Dynamics 365 is built on the Power Platform; this gives our team a whole range of tools to build solutions on top of.

When you think of Dynamics you might think of CRM, but this video who the depth of capability that PowerApps can deliver.

#Dynamics #Dyn365 #PowerApps #PowerPlatform

The Dynamics 365 October 2021 Wave 2 update introduces some changes to how you use Dynamics 365. This video show how to work with Views, Advanced Find, bulk record updates and other changes 

In this preview of the upcoming October 2021 release from Dynamics 365 Sales Hub

The deal manager workspace is the new way to manage opportunities in Dynamics 365 Sales. It can be personalised and customised depending on what sellers want to see in their workspace. Sellers can:

• Organise opportunities in a way that works for them
• Personalise their views
• Update information on the fly
• Add notes and tasks, and much more.

As Dynamics 365 has evolved from Dynamics CRM, for long term users' sometime changes impact on your speed and efficiency of using the system.

For me, managing Dynamics tasks in outlook was one of these changes, I did not love.

Recently I took a good look at what the system could do and now I want to share how Dynamics Tasks in Outlook is better than it used to be.

See how agents can receive contextually-relevant, proactive insights to help personalise conversations, and expedite resolutions in Dynamics 365 Omnichannel.

Need more Information?

Check our Case Studies for examples of how we've helped various companies realise the benefits of Customer Engagement...

OA Systems did a brilliant job of updating our Microsoft CRM4.0 to Dynamics 365. The process was smooth from start to finish and they completed on time and on budget.
Highly recommended.

Brendon Reid, Managing Director, Automation Associates Ltd

The OA Systems development team has a really detailed understanding of every layer of our business

Ayla Hutton, Technology and Projects Manager at Safety ‘n Action

OA Systems

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Customer Engagement can help improve customer relations, increase customer revenues, maximise cross and up-selling, create better communications and optimise your marketing.  Get in touch for a chat about how Customer Engagement 365 can help you...