Video

In this video, get an overview of omnichannel capabilities for Microsoft Dynamics 365 for Customer Service. Dynamics 365 for Customer Service introduces new channels and rich omnichannel experiences to offer customers personalized support and empower agents to interact seamlessly with customers in real-time. This is through Chat for Dynamics 365, asynchronously with SMS, or AI-assisted service with your own bot built on the Microsoft Bot Framework in the new Customer Service omnichannel experience.

Microsoft have continued to evolve the scheduling board since it was first introduce in the Field Service area of the system. Scheduling your resources whether, they are people, equipment or locations, can be handled easily and visually with the Dynamics Resource Scheduling app. This is now designed to work with your custom tables, so you can schedule custom resources that specifically meet your business needs. This video shows a quick outline of the system and how it works.

A video from OA Systems about the Dynamics 365 Sales Hub app. A simple uncomplicated introduction to the system. 

A video to show the new layout and capabilities of Dynamics 365 relevancy search. Including natural language search.

Streamlined your communication using Dynamics 365. Create and track PDFs using this new quick configuration tool.

An increasing number of events are moving to a virtual format. You can manage registrations, communications, and reporting for webinars and interactive meetings hosted in Teams, directly from Dynamics 365 Marketing.

Forecasts are a well-used and important KPI for businesses. Dynamics 365 have introduced improved functionality for managing reporting and configuring Forecasts. In this video there is a quick introduction to availability, configuration and visualisation of Forecasts.