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Solgari - OA Systems Partnership

Strong customer demand in New Zealand for Dynamics 365 Customer Engagement Solutions

Dublin & Auckland – 11th February 2020 –Solgari, the provider of the Dynamics 365 All-Channel Communications Solution, and OA Systems, the Microsoft Dynamics 365 Gold Partner, today announced their partnership in the New Zealand Dynamics 365 market.

As a premium tier member of Microsoft’s Business Applications ISV Connect Program, Solgari works with the leading Microsoft direct sales teams and partners who are building transformative customer cloud solutions on Dynamics 365. OA Systems is a long-standing provider of Dynamics 365 Customer Engagement solutions to customers across public sector, financial services and manufacturing industries in New Zealand.

The strong adoption of Dynamics 365 online globally, with growth of up to 50% per annum and Microsoft’s commercial focus on ISV solutions that extend significant customer value on top of Dynamics 365 has opened up a tremendous opportunity for Solgari and OA Systems.

The Dynamics 365 All-Channel Cloud Communications Solution is used by Dynamics 365 Online businesses in 40 countries to date with heavy inbound and outbound customer communications across multiple channels, compliance and data analytics requirements including across the following verticals:

  • Financial Services: FinTech, Insurance, Brokers, and more.
  • Retail
  • Utilities
  • Manufacturing

Opportunity for Microsoft Dynamics 365 Customers in New Zealand

  • Transformed customer experience by enabling customers to communicate with the business on the channel of the customer’s choice – chat, SMS, voice, video, and more – while facilitating multiple channels in a single conversation.
  • Provide customer and support agents with their desired communication channels through a fully integrated solution residing within Dynamics 365.
  • Automatic compliance around financial services and privacy regulations such as PCI DSS and GDPR.
  • Record and archive all customer conversations, instant search and retrieval – providing a single data view of all your customers.
  • Simple pricing per user per month model vs alternative of using multiple vendor solutions

Derek Nuzum, Managing Director at OA Systems said Solgari is recognised by Microsoft as a strategic ISV delivering a strongly in-demand all-channel, all-function cloud communications solution which is part of Dynamics 365. OA Systems is very pleased to partner with Paul and the team as Solgari expands into the New Zealand market.”

Paul Mulvenna, Head of Asia Pacific at Solgari added, “New Zealand is an important market for Solgari and with our premium tier status within the Business Applications ISV Connect Program, it is crucial we have a strong local partner to help us handle local customer requirements. OA Systems brings us that presence with a proven track record, customer base and strong relationship with the local Microsoft direct sales team.’

About OA Systems

OA Systems was founded in 1992 as Office Automation Systems Ltd but as internet usage exploded, we shortened it to suit our internet address. We have worked with several different products over the years but, as our name suggests, we have had a focus on automation from the onset.  2019 marks our 21st anniversary offering Customer Engagement/CRM solutions and associated services to the New Zealand marketplace.

We selected Microsoft as our preferred CRM vendor and we base our solutions on the Dynamics 365 platform which has proven to be a wise choice for us and our customers due to its phenomenal success. As a Dynamics 365 Gold Partner, we work hard to maintain our status by continuous study and ratification by taking appropriate exams. We deliver solutions both in the cloud and on-premises and are specialists in migrating on-premises systems to the cloud.

OA Systems Contacts

Derek Nuzum – Managing Director
derek.nuzum@oasystems.co.nz
NZ: +64 (9) 522 2370

About Solgari

Solgari is the Dynamics 365 All-Channel Communications Solution for companies with demanding, secure, multi-channel needs, who are looking to increase efficiency, meet all related compliance requirements, and to delight customers who wish to engage on their preferred communications channel.

We are the first global Microsoft ISV to deliver integration across all communication channels, functions, and local number coverage, enabling Dynamics 365 CE businesses to handle all of their inbound and outbound customer conversations seamlessly, providing a single customer view, superior customer service and automatic compliance across multiple regulations.

For more information, please visit the company website and learn more about the Solgari solution or simply review this short product video Dynamics 365 All-Channel Cloud Communications Solution.

Solgari Contacts

Paul Mulvenna – Head of Asia Pacific
paul.mulvenna@solgari.com
AU:       +61 1800 728 103
SG:      +65 3159 0425
HK:       +852 3008 5699
TH:       +66 2026 9324

Nicolle Huntingford – Marketing Manager
nicolle.huntingford@solgari.com
UK:      +44 808 238 9584

To learn more from OA Systems

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Check our Case Studies for examples of how we've helped various companies realise the benefits of Customer Engagement...

The OA Systems development team has a really detailed understanding of every layer of our business

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