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Video - Dynamics 365 - Customer Service Wave 2 2021

Dynamics 365 Customer Service review:

  • Case Management
  • Knowledgebase
  • Chat
  • Queues
  • Including the Customer Service Workspace and portals.

Improve your teams capabilities as well as providing clients the tools for self service.

The agent experience is the heart of Dynamics 365 Customer Service.

The key to improving satisfaction in service delivery is enabling agents to take customer requests from any channel, handle multiple sessions at a time, interact with multiple apps without losing context, and enhance their workflow with productivity tools.

We offer several app experiences for you to choose from, depending on your support organisation’s needs.

Use Dynamics 365 Customer Service to:

  • Track customer issues through cases Record all interactions related to a case
  • Share information in the knowledge base Create queues and route cases to the right channels
  • Create and track service levels through service-level agreements (SLAs)
  • Define service terms through entitlements
  • Manage performance and productivity through reports and dashboards
  • Create and schedule services Participate in chats Manage conversations across channels

To talk with us more about using these tools to automate your business, click on the link below:

Contact Us

Need more Information?

Check our Case Studies for examples of how we've helped various companies realise the benefits of Customer Engagement...

OA Systems did a brilliant job of updating our Microsoft CRM4.0 to Dynamics 365. The process was smooth from start to finish and they completed on time and on budget.
Highly recommended.

Brendon Reid, Managing Director, Automation Associates Ltd

The OA Systems development team has a really detailed understanding of every layer of our business

Ayla Hutton, Technology and Projects Manager at Safety ‘n Action

OA Systems

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Careers at OA

We are always looking for people who are excellent and passionate at what they do to join our team. If this sounds like you then we'd love to hear from you!

Need some help?

Customer Engagement can help improve customer relations, increase customer revenues, maximise cross and up-selling, create better communications and optimise your marketing.  Get in touch for a chat about how Customer Engagement 365 can help you...