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Overview of chat and omnichannel capabilities in Dynamics 365 for Customer Service
Talking to our clients and prospects, the question of managing inbound channels comes up regularly. Understanding how to utilising these channels effectively can be a detailed conversation in itself. A good starting point is to know what is available to you, and in the case looking into the Omnichannel capabilities of Dynamics 365 is a good start.
In this video, get an overview of omnichannel capabilities for Microsoft Dynamics 365 for Customer Service. Dynamics 365 for Customer Service introduces new channels and rich omnichannel experiences to offer customers personalized support and empower agents to interact seamlessly with customers in real-time. This is through Chat for Dynamics 365, asynchronously with SMS (in public preview), or AI-assisted service with your own bot built on the Microsoft Bot Framework in the new Customer Service omnichannel experience.
OA Systems did a brilliant job of updating our Microsoft CRM4.0 to Dynamics 365. The process was smooth from start to finish and they completed on time and on budget.Brendon Reid, Managing Director, Automation Associates Ltd
The OA Systems development team has a really detailed understanding of every layer of our businessAyla Hutton, Technology and Projects Manager at Safety ‘n Action
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