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Video - Dynamics 365 - Field Service 2022

Dynamics 365 - Field Service

Work Orders, Scheduling Board, Inventory Management, Resource distribution, end user engagement. Delivered by browser, App, and web portal.

Improve your teams onsite scheduling as well as providing clients the tools for self-service.

Dynamics Field Service provides an end-to-end experience for a mobile workforce that need to schedule services, maintain products (including IoT) and allow for client self-service and notification through a variety of forms.

We offer several app experiences for you to choose from, depending on your support organisation’s needs.

Use Dynamics 365 Field Service to:

  • Track customer engagement through workorders
  • Record all interactions related to a workorder
  • Use a rich graphical scheduling board with drag and drop capabilities
  • Capture standardised estimates verses actuals
  • Notify scheduling changes through a variety of channels as required
  • Set up service level agreements to support installed resources on clients sites for term managed periods
  • Flexible rescheduling as required
  • Manage purchase orders, expenses and timesheets through a back office connected mobile interface
  • Integrate with Microsoft Outlook, Teams and SharePoint.

To talk to the team at OA Systems about Field Service click on the link below:

Need more Information?

Check our Case Studies for examples of how we've helped various companies realise the benefits of Customer Engagement...

OA Systems did a brilliant job of updating our Microsoft CRM4.0 to Dynamics 365. The process was smooth from start to finish and they completed on time and on budget.
Highly recommended.

Brendon Reid, Managing Director, Automation Associates Ltd

The OA Systems development team has a really detailed understanding of every layer of our business

Ayla Hutton, Technology and Projects Manager at Safety ‘n Action

OA Systems

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Level 1/95 Ascot Avenue
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Careers at OA

We are always looking for people who are excellent and passionate at what they do to join our team. If this sounds like you then we'd love to hear from you!

Need some help?

Customer Engagement can help improve customer relations, increase customer revenues, maximise cross and up-selling, create better communications and optimise your marketing.  Get in touch for a chat about how Customer Engagement 365 can help you...