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Case Study: Civtec

OA recently completed a Dynamics 365 and Resco Field Service 2.0 implementation for Civtec, a fast-growing business specialising in directional drilling, power, water, gas, telecommunications, and light civil works. 

Prior to this implementation, Civtec used multiple applications to schedule and keep track of their field technicians´ jobs.   Specifically, they needed an all-in-one mobile solution to help them deal with the complex field service scenarios they often encounter.  This solution needed to work seamlessly with Dynamics 365 CRM and Field Service and provide their field technicians with simple access to their daily schedules. It also had to be able to show technicians all relevant job information and allow for simple data entry and the ability to complete forms and attach documents and photos. Of course, it also needed to offer online capability, be highly customisable and well supported.

Working with our team, Resco, and Acumen Consulting.

This case study one component of that project that was delivered to the Civtec team. 

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OA Systems did a brilliant job of updating our Microsoft CRM4.0 to Dynamics 365. The process was smooth from start to finish and they completed on time and on budget.
Highly recommended.

Brendon Reid, Managing Director, Automation Associates Ltd

The OA Systems development team has a really detailed understanding of every layer of our business

Ayla Hutton, Technology and Projects Manager at Safety ‘n Action

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