Customer Engagement (CRM) is a business strategy to help you improve how you engage with prospects and customers, improve acquisition and retention, increase profits, improve knowledge-sharing and information and have faster access to data to make better decisions.
Dynamics CRM is the best
Previously known as Microsoft Dynamics CRM, the solution is now called Dynamics 365 Customer Engagement which aligns it with the Microsoft Office 365 suite of products.
If you want a platform that allows you to provide a comprehensive wrap-around service for your prospects and customers, then Dynamics 365 is the platform for you.
Dynamics 365 is a scaleable platform with many standard and optional modules to provide almost any functionality that your organisation needs.