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OA Systems has developed ITOMIC, a CRM/Customer Engagement tool specifically for the needs of Industry Training Organisations (ITOs). Like all great products designed for a specific audience, we've developed ITOMIC in collaboration with its users - a number of New Zealand ITOs. 

ITOMIC includes bespoke functions for trainee management, Business Intelligence and Office integration.  

Benefits of ITOMIC CRM for Industry Training Organisations:

  • information accessible at the touch of a button to everyone in the organisation
  • easier recruitment and retention of trainees with centrally stored data that is regularly refreshed
  • automate repetitive tasks such as data cleansing and management
  • ensure trainee information is data protected
  • easily track results of marketing efforts to trainees
  • improve relationships with existing trainee base via fast, cheap electronic communications and more targeted messaging
  • easily launch communications to new, targeted audiences
  • quickly segment data without IT support for internal reporting or analysis
  • different permission and access levels to different people for better data protection
  • can be easily integrated with existing technology such as accounting systems
  • instantly identify specific issues crucial to the organisation, e.g. overdue tasks or finances
  • in one place, view the entire interaction and communications history on a trainee
  • easily customise the system to fit specific needs of your organisation

Need more Information?

Check our Case Studies for examples of how we've helped various companies realise the benefits of Customer Engagement...

OA Systems did a brilliant job of updating our Microsoft CRM4.0 to Dynamics 365. The process was smooth from start to finish and they completed on time and on budget.
Highly recommended.

Brendon Reid, Managing Director, Automation Associates Ltd

The OA Systems development team has a really detailed understanding of every layer of our business

Ayla Hutton, Technology and Projects Manager at Safety ‘n Action

Careers at OA

We are always looking for people who are excellent and passionate at what they do to join our team. If this sounds like you then we'd love to hear from you!

Need some help?

Customer Engagement can help improve customer relations, increase customer revenues, maximise cross and up-selling, create better communications and optimise your marketing.  Get in touch for a chat about how Customer Engagement 365 can help you...